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IT-Introduction for students at GIH
Introduction
Below you will find an introduction to the IT environment available at GIH and the different types of services etc. you can use to facilitate your studies.
Don't be afraid that the page looks long, but see it as a "crash course" in how IT works at GIH.
When you have gone through this page, you have so much "hum" that you know where to turn in different questions.
Good luck and go hard!
For the introduction in English , read here: https://gihse.atlassian.net/wiki/pages/createpage.action?spaceKey=faq&title=IT-Introduction%20for%20students%20at%20GIH%20%28EN%29&linkCreation=true&fromPageId=2890203153
General
To make it easier for you as a new student to get into your IT everyday life here at GIH, the IT function here has collected some good information that you can go through in peace and quiet to feel a little more "at home" in your IT everyday life.
Each group room at GIH is equipped to be able to carry out meetings physically, as a mix or completely remotely. There is connection equipment so that you can connect your laptop via cable to the TV screen or you log in with your GIH account via the small computer that is behind the TV and carry out your meeting?
Your IT account
Your IT account is personal and may be disclosed to someone else. The IT account itself is made up of your email address ("förnamn.efternamn@student.gih.se") and associated password.
Examples of systems where your IT account is used | ||
|---|---|---|
GIH Computer | Collaboration platform | |
Learning management system (Canvas) | Office 365 (Outlook, OneDrive, etc.) | Wireless network (eduroam) |
Case management system | LADOK | Zoom |
Printing System |
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At GIH, we also apply requirements for how your password can look and how long it should be, more info can be found here: https://gihse.atlassian.net/wiki/spaces/FAQ/pages/1238335691
Should you forget your password, you can reset it yourself by visiting http://office.com and here you will find a guide on how to do it: Link to reset
Storage
Files and documents are stored on a cloud service from Microsoft called OneDrive.
NOTE! It is these storage areas that are linked to the information classification above.
Storage areas | Explanation |
|---|---|
Office 365 | A cloud service that the higher education and university sector in Sweden has procured jointly. Storage is done via SUNET's partner Microsoft. This includes services such as Outlook on the web, OneDrive, Teams, OneNote, Forms, etc. Encrypted and accessed regardless of time and space over the sync client or web interface. The data can be synced from cloud storage to your private computer and accessed via web interface. The storage takes place in Sweden |
Email and calendar management
On your computer, use the Outlook application to send email and manage your calendar. Your email and calendar etc. are also available online through Microsoft at: https://outlook.com and then you log in with your IT account. Of course, you can also get your email on your mobile and then use the app "Outlook".
The calendar in Outlook can be used to book meetings and GIH's meeting rooms are bookable in the calendar.
Print Management
At GIH, a printing system called "Uniflow Online" is used for both staff and students. A major advantage of this system is that you can print whenever you want and later pick up yours in any printer by using your "access card" to authenticate yourself at the printer.
The system also offers you the option of printing from a private computer, your mobile or tablet.
Go to print.gih.se to access your printouts or top up your printing budget.
NOTE! To be able to print, you must link your access card with your username. Basically, you go to the printer, tap your access card and enter the activation code that you find in the UniFlow portal (print.gih.se). Tap your access card and enter the activation code on a printer and you can start printing.
https://gihse.atlassian.net/wiki/spaces/FAQ/pages/1059160176
For more tips and guides on the printing system, see here:
Case management system
To communicate with various functions within GIH in a smooth way, a case management system called Jira is used.
Here, the following functions answer questions and answers:
The IT function, Reception and the Caretaker's Office for questions.
The easiest way to access the case management system is via the following link: http://support.gih.se
By using this system, you can easily and smoothly keep track of your various cases and it will be easy for the different functions to escalate your case if any problem should arise.
The case management system can be accessed via a web browser from any computer, tablet, phone and at any time.
IT Service
You can turn to IT service with all matters related to your account problems, problems with wireless network and printing, etc., or if you just have a question or concern.
To get in touch with IT support:
Call the support number: 08 - 120 538 41
Add a case in our case management system: https://gihse.atlassian.net/servicedesk/customer/portal/10 (requires login)
Visit the drop-in IT service in the library weekdays between 12.00-13.00. At the start of the semester and 2 weeks ahead, we are staffed between 11.00-13.00.
Through the link above, you can also see what staffing hours etc. look like for IT support.
The IT support is not able to help you with your private computer, mobile or tablet. Such as hardware problems, private software, etc.
Standard software in computer rooms
In addition to Microsoft Office and Adobe (the full version), there are several other different programs installed on the GIH computers in both the computer rooms and at the Library.
Office 365
GIH uses Office 365 and the following services you can then use, for example:
E-mail (via your computer or e.g. http://outlook.com)
Teams (for chat and video meetings)
OneNote
OneDrive (think about what you save here and follow the information classification model) https://onedrive.com
The Office package (Word, Excel, Powerpoint, etc.) Office.com.
By using the services above, you can also access your work files, so-called "online" from, for example, another computer without risking your documents disappearing from GIH's domain.
Video meetings
Software for video meetings at GIH is currently Zoom.
What | Full description |
|---|---|
Zoom | Used mainly for teaching, but also sometimes in digital meetings between teacher and student at GIH |
Wireless Networks
At GIH, there are a couple of different types of wireless networks depending on your role, for example if you are a student, guest or perhaps a teacher. Read more brief info below and below the table you will find a link to more information about which network you should use and how to connect.
Wireless network | Full description |
|---|---|
Eduroam | A federated wireless network is available at virtually all Swedish universities and also abroad on various campuses. You use your GIH email address to log in. It is also available at several airports and train stations in Sweden. Both students and staff can use this network. |
GIH Guest | A guest network that is used for guests who cannot connect via e.g. Eduroam. Login is done via a portal. |
The Teacher Platform (Canvas)
This resource is designed to help you as a student to use the learning platform Canvas, the digital meeting tool Zoom and the media service GIH play.
The content has been developed by the ICT educators at GIH.
More to read about Canvas can be found here: https://gih.instructure.com/courses/632
GIH-Play
GIH and several other higher education institutions in Sweden have joined the Sunet Play (Kaltura) service. GIH Play is the name of the service at GIH and is integrated into the learning platform Canvas.
GIH play is a media service that both teachers and students can access directly from the learning platform Canvas. In GIH Play, you can upload images, audio and video recordings. It is also possible to record directly via the service from a computer screen and mobile and make simple edits.
Want to know more?
Read here: https://gih.instructure.com/courses/632/pages/gih-play-my-media-for-studenter
Other
Since you will spend a lot of your time here at GIH, it is important that you know how to act if a dangerous situation should arise, please read more here: https://www.gih.se/OM-GIH/Nodsituationer/